Job Description

SUMMARY:

Performs professional nail, hand and foot treatments. Applies knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a professional application of polish.

 

ESSENTIAL DUTIES OF THE POSITION:

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Receive guests on time for their service in a courteous, professional and polite manner.
• Provide consistent professional nail, hand, and foot treatments in accordance with spa protocols and accepted certification practices.
• Properly open and close each shift according to Standard Operating Procedures and Spa protocols.
• Properly care for equipment, using proper sanitation and use proper amounts of product to assist with cost controls.
• Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.
• Have complete knowledge and understanding of all services and products offered.
• Perform prep work, properly clean and restock room as required.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available in the Spa or on property.
• Responds promptly to guest requests, complaints or inquiries professionally, courteously and promptly reporting to a supervisor if needed.
• Maintain a clean, safe, fully stocked and well organized work area.
• Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management.

COMPETENCIES:

• Values based leader and active role model in living and teaching the MLCV Way.
• Trustworthy and collaborative relationships with others.
• Creativity and ability to be flexible in consideration of the Guest experience.
• Knowledge of latest nail trends.
• Exceptional Guest service.

EDUCATION and/or EXPERIENCE:

• Must have a current State of Minnesota Cosmetology License or a current State of Minnesota Manicurist License.
• Previous spa or salon experience preferred.

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