Job Description

New Store OPENING -

901 Market St, San Francisco, CA 94103

Downtown San Francisco, CA

Paid Parking Spot Included

Our values start with our people, join a team that values you

!We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience

.As part of our team, you will experience

• :Success . Our winning team pursues excellence while learning and evolvin
• gCareer growth . We develop industry leading talent because Ross grows when our people gro
• wTeamwork . We work together to solve the hard problems and find the right solutio
• nOur commitment to Diversity, Equity & Inclusion, and our community . We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community

.Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams

.GENERAL PURPOSE

:Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity

.
ESSENTIAL FUNCTION

S:General Operating Requirement

s:
• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while worki

ng.
• Analyzes Store reports to evaluate controllable expenses and overall Store performa

nce.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as ne

eded.
• Ensures proper scheduling of Associates to meet business objec

tives.
• Accepts special assignments as directed by Lead

ership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as

needed.Organizational Deve

lopment:
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt As

sociates.
• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a time

ly manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination w

hen needed.
• Ensures compliance with Ross personnel policies and

procedures.
• Manages Associate Relations issues, consulting with the District Manag

er as needed.
• Ensures compliance with all State, Local and Federa

l regulations.Ex

pense Control:
• Leads all expenditures to be

within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current

business trends.Maintaining a Safe & Sec

ure Environment:
• Maintains adherence to Company safety policies and ensures the safety of Associat

es and Customers.
• Ensures all Associates understand and can execute emergency ope

rating procedures

.Customer Service:
• Treats all Customers, Associates, and other le

aders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company r

ecognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and

program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting ro

oms, sales floor, etc.Per

sonal and Store Brand:
• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company D

ress Code at all times.
• Represents and supports the Com

pany brand at all times.
• Manages Store to ensure a clean, neat,

easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance pers

onnel and Ross Associates.Merchandise Process

ing and In-Store Marketing
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up

per Company best practice.
• Ensures merchandise is presented and organized according to Compa

ny merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within th

e expected Compa

ny timeframe.Loss Prevention:
• Responsible for training Associates on Loss Prevention programs to

achieve Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit ca

rd information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heigh

tened Loss Prevention awareness.
• Responsible for leading the annual inventory process including preparation and e

xecution of inventory guidelines.
• Monitors mark-out-of-stock polic

y to ensure p

roper administration.
CO

MPETENCIES:
• Man

ages Work Processes
• Business Ac

umen
• Plans, A

ligns & Pr

ioritizes
• Builds T

alent
• Collaborates
• Lea

ding by Example
• Communicates Effective

ly
• Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Five or more years of Store m

anagement experience in a retail environment.
• M

ust maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicat

e positively to Store Associates at all levels.
• Ability to tr

ain, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule

to complete tasks and

execute to achieve results.
• Fluency in English.
• Must exercise

considerable independent judgement and

discretion.
• Ability to w

ork evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equ

ipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working

time standing, walking, and moving around the Store.Ability to regularly bend at the

waist, squat, kneel, climb, carry, reach, and stoop.Ability

to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment

, rolling racks, ladders and other assigned supplies.Ability to perform basic mathematic

al calculations commonly used in retail environments.Certain ass

ignments may require other qu

alifications and skills.
SUPERVISORY RESPONSIBILITIES:Direct supervision of Assistant Stor

e Manager,

Area Supervisors and all Retail Associates.
DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Con

tents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any ot

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