Job Description
JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC): SUMMARY: The Executive Housekeeper is responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.
Professional Experience - Preferably 3 years' experience in customer service, hotel, administrative, human resources, legal, educational, training, or business related field
- Preferably 1 year experience as housekeeper/room attendant in hotel environment
Housekeeping Operations - Maintain hotel's cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
- Trains staff in all aspects of housekeeping including guest service.
- Administers guest satisfaction inspection procedures and reports.
- Maintains key control and lost-and found and ensures staff is trained to follow correct procedures for both.
- Plans work schedules and room assignments with minimum disruption to guests.
- Be flexible and willing to perform other tasks as necessary or requested
- Wear room hotel uniform per hotel standards; adhere to professional grooming standards
- Hotel is a smoke-free environment
- Participate in all training as assigned
- Responsible for maintaining a clean work environment that meets both local County Health Codes and the Franchise Quality assurance requirements.
Guest Service - Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
- Ensures hotel staff, including all new-hires are trained to meet service standards.
- Develops added-value customer service programs regarding housekeeping services.
- Can communicate to guests about hotel promotions, local attractions and points of interest.
- Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.
Safety and Security - Understands and implements laws which apply to housekeeping supplies and chemicals.
- Recognizes and corrects conditions which may create security, fire or accident hazards.
- Understands and implements hotel's key control system.
- Additional responsibilities may be added per my immediate supervisor.
Computer Experience Proficiency in:
- Microsoft word
- Excel
- Powerpoint
- Data entry
- Database management systems
Emotional Intelligence - Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
- Engage every guest in conversation and recognition
- Resolve any guest issue immediately
- Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests
- Ability to anticipate guests' needs
- Embraces and respects diversity and multicultural environment
Skills - Excellent communication; orally and written
Strengths - Speaks in guests' preferred language
- Hotel is a smoke-free property
- Organizational
- Administrative
- Sales
Holiday Inn Express and Suites, Montgomery/Eastchase - RAM Hotels
Job Tags
Holiday work, Local area, Immediate start, Flexible hours,