Job Description

We are seeking a motivated and detail-oriented Entry Level Reservations Agent to join our dynamic team! This remote position offers the flexibility to work from home with a schedule that can be tailored to fit your lifestyle. As a Reservations Agent, you will be responsible for assisting customers with booking, modifying, and canceling reservations, ensuring they have a seamless and positive experience. If you are a clear communicator, eager to learn, and enjoy helping others, wed love to hear from you!

Key Responsibilities:

• Manage inbound calls, emails, and chats to assist customers with making, modifying, and canceling reservations.
• Provide excellent customer service by answering inquiries about reservation requests, pricing, availability, and services.
• Accurately input customer information and booking details into booking systems, ensuring all reservations are correctly processed.
• Resolve any issues or discrepancies related to reservations promptly and professionally.
• Assist customers with troubleshooting, changes, and concerns regarding their travel plans.
• Maintain a high level of professionalism, empathy, and customer satisfaction.
• Stay updated on current promotions, products, and services to provide customers with accurate information.
• Collaborate with team members and managers to resolve any complex reservation issues.
• Follow company policies and procedures to ensure smooth operations.

Qualifications:

• High school diploma or equivalent (required).
• Previous customer service or reservations experience is a plus, but not required.
• Strong communication skills, both written and verbal.
• Ability to remain calm and composed when handling customer inquiries or complaints.
• Detail-oriented with strong organizational skills.
• Comfortable working independently with minimal supervision.
• Must have a reliable internet connection and a quiet work environment.
• Ability to work flexible hours, including weekends or evenings as required.

Preferred Skills:

• Basic proficiency in Microsoft Office or similar software.
• Experience with reservation software or CRM systems (preferred, but not required).
• Bilingual abilities are a plus.

Why Join Us?

• Remote Work: Enjoy the flexibility of working from home, with a schedule that adapts to your needs.
• Training Provided: No prior experience? No problem! We offer training to help you succeed in your role.
• Positive Team Culture: Join a friendly, supportive team committed to delivering exceptional service.
• Flexible Schedule: Choose your hours within a framework that accommodates your life outside of work.

If you're passionate about customer service and looking for an entry-level role that allows you to work remotely with flexible hours, apply now to join our team!

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