When working through a challenge, are you professional and patient with a “people-first” attitude? Are you capable of managing customer interactions professionally and efficiently? If so, you could excel as an Employee Solutions Associate (ESA) at Spectrum.
Spectrum keeps nearly 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Employee Solutions Associate (ESA) plays the integral role of providing customer service and administration support for day-to-day activities. We understand the importance and value of each employee related process, so we drive and improve the dedicated resources and programs that serve our people.
BE PART OF THE CONNECTION
As an Employee Solutions Associate (ESA) , you’ll be responsible for providing basic customer support related to human resources payroll, benefits and other HR inquiries. You’ll deliver accurate and efficient solutions to Spectrum employees, via live phone, email, and the company’s case management system, with exceptional customer service. You’ll work under moderate supervision to take ownership of an issue and follow it through to a resolution. It’s a career that grows as you do.
WHAT OUR EMPLOYEE SOLUTIONS ASSOCIATES ENJOY MOST
You’ll provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources (HR); seldom are two days the same. Needs constantly change as provide basic level assistance for problem resolution on HR matters. If you’re up to the challenge, you’ll find a rewarding and fulfilling career at Spectrum.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
SPECTRUM CONNECTS YOU TO MORE
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HES106 2025-48543 2025 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.Art Director, Social Have you ever gotten in an argument (and won) over the difference between taupe and beige? Are you mediocre at matchmaking for your friends but GREAT at coming up with typography pairings? Have you played with just about every feature on Reels or TikTok...
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