Customer Service Representative (Remote, Full-Time-Part-Time) Job at professionalnursingllc, New York, NY

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  • professionalnursingllc
  • New York, NY

Job Description

**Job Title: Customer Service Representative (Remote, Full-Time or Part-Time)**

**Location:** Remote (Work from Home)

**Job Type:** Full-Time or Part-Time

 

**About Us:**

Professional Nursing Service is a dynamic and customer-focused company dedicated to delivering exceptional service and support to our valued clients. We are seeking motivated and enthusiastic Customer Service Representatives to join our remote team. If you have a passion for helping people and a desire to work in a fast-paced environment, we want to hear from you!

 

**Key Responsibilities:**

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

- Provide accurate information about products and services, addressing customer needs and resolving issues.

- Maintain a high level of customer satisfaction by going above and beyond to assist customers.

- Handle and resolve customer complaints with empathy and efficiency, escalating issues when necessary.

- Process orders, returns, and exchanges, ensuring all transactions are completed accurately.

- Keep detailed records of customer interactions and transactions in our CRM system.

- Collaborate with team members and other departments to improve customer service processes.

- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed responses.

 

**Requirements:**

- Previous experience in a customer service role, preferably in a remote setting.

- Strong communication skills, both written and verbal.

- Ability to work independently in a remote environment with minimal supervision.

- Excellent problem-solving skills and a customer-focused mindset.

- Strong time management skills with the ability to handle multiple tasks simultaneously.

- Reliable high-speed internet connection and a quiet, professional workspace.

 

**Benefits:**

- Competitive salary with performance-based incentives.

- Flexible scheduling options for full-time and part-time positions.

- Comprehensive health, dental, and vision insurance (for full-time employees).

- Paid time off and holidays.

- Opportunities for career advancement and professional development.

- Work-from-home stipend to help set up your remote workspace.

Job Tags

Holiday work, Full time, Part time, Remote job, Flexible hours,

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