Job Description

Job Description

Job Description

Join BoldAge PACE and Make a Difference!

BE PART OF OUR MISSION!

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Why work with us?

A People First Environment: We make what is important to those we serve important to us.

Make an Impact: Enhance the quality of life for seniors.

Professional Growth: Access to training and career development.

Competitive Compensation: BoldAge offers a robust benefits package, including medical, dental, paid time off, 401K, life insurance, tuition reimbursement, flexible spending account, and an employee assistance program.

Clinical Practice Manager

JOB SUMMARY

The Clinic Practice Manager is responsible for overseeing daily clinic operations, ensuring efficient workflows and exceptional participant experiences. This role provides guidance and oversight in key areas, including clinic workflow optimization, participant satisfaction, and overall operational effectiveness. The Clinic Practice Manager collaborates with interdisciplinary teams to maintain high standards of care, promote efficiency, and foster a positive environment for participants and staff alike.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and oversee daily clinic operations, ensuring efficient workflows, regulatory compliance, and high-quality care that promotes an exceptional participant experience and satisfaction.
• Manage scheduling for in-center and outpatient specialist appointments, ensuring timeliness and minimal disruptions.
• Follow up promptly on specialist reports, diagnostic results, hospital records, and other documentation to enhance participant care and Exceed Expectations in service delivery.
• Optimize clinic flow by minimizing participant wait times, ensuring proper rooming and observation procedures, and maintaining readily available supplies and equipment.
• Supervise clinic staff, managing hiring, training, payroll approvals, and performance evaluations while ensuring adequate staffing to support a People First work environment.
• Maintain appropriate levels of equipment and supplies, oversee inspections, and ensure compliance with licensing and regulatory requirements.
• Monitor medications and clinic supplies for expiration, reordering as needed, and maintaining accurate records.
• Collaborate with the pharmacy vendor to establish effective medication management systems and promptly address medication errors through communication with Quality Improvement teams.
• Address participant and operational concerns with compassion and professionalism, promptly improving systems and communicating resolutions to the Medical Director and Quality Coordinator.
• Oversee all healthcare services provided to participants, ensuring alignment with primary care and nursing authorizations and accurate documentation in the EMR

SKILLS AND ABILITIES

• Proven leadership skills to inspire teams, resolve conflicts, and foster a People First culture.
• Expertise in managing clinic workflows, scheduling, and daily operations for efficient service delivery.
• Excellent communication skills to collaborate effectively with participants, staff, and interdisciplinary teams.
• Proficiency in budgeting, billing, and financial reporting to ensure fiscal integrity.
• Ability to implement quality improvement initiatives, monitor KPIs, and address service gaps.
• Comprehensive understanding of healthcare regulations to ensure compliance and safety.
• Strong organizational skills to prioritize tasks and meet deadlines in dynamic environments.
• Relationship-building skills to promote trust and satisfaction among participants, families, and staff.
• Exceptional ability to prioritize tasks, manage clinic workflows, and coordinate schedules to ensure smooth operations and high-quality care.
• Skilled in identifying operational challenges and implementing innovative solutions to improve efficiency and participant outcomes.
• Comprehensive understanding of healthcare regulations, including OSHA, HIPAA, and PACE-specific requirements, ensuring full compliance.
• Ability to develop and monitor clinic budgets, track expenses, and ensure financial Demonstrates empathy, respect, and cultural competence in interactions with diverse populations.
• Meticulous in maintaining accurate records, managing inventory, and ensuring compliance with regulatory standards.
• Flexible in handling evolving priorities, staff needs, and participant demands in a dynamic clinic environment.
• Capable of aligning clinic operations with organizational goals and promoting long-term growth.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in healthcare administration, Business Administration, or a related healthcare field, (required) BSN preferred.
• Master’s degree in healthcare administration, Public Health, or a related field (preferred).
• Minimum of 3–5 years of experience in clinic management, healthcare operations, or a similar leadership role (required).
• 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hire.
• Compliance with ADA requirements, reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

SKILLS AND ABILITIES:

• Proven leadership skills to inspire teams, resolve conflicts, and foster a People First culture.
• Expertise in managing clinic workflows, scheduling, and daily operations for efficient service delivery.
• Excellent communication skills to collaborate effectively with participants, staff, and interdisciplinary teams.
• Proficiency in budgeting, billing, and financial reporting to ensure fiscal integrity.
• Ability to implement quality improvement initiatives, monitor KPIs, and address service gaps.
• Comprehensive understanding of healthcare regulations to ensure compliance and safety.
• Strong organizational skills to prioritize tasks and meet deadlines in dynamic environments.
• Relationship-building skills to promote trust and satisfaction among participants, families, and staff.
• Exceptional ability to prioritize tasks, manage clinic workflows, and coordinate schedules to ensure smooth operations and high-quality care.
• Skilled in identifying operational challenges and implementing innovative solutions to improve efficiency and participant outcomes.
• Comprehensive understanding of healthcare regulations, including OSHA, HIPAA, and PACE-specific requirements, ensuring full compliance.
• Ability to develop and monitor clinic budgets, track expenses, and ensure financial Demonstrates empathy, respect, and cultural competence in interactions with diverse populations.
• Meticulous in maintaining accurate records, managing inventory, and ensuring compliance with regulatory standards.
• Flexible in handling evolving priorities, staff needs, and participant demands in a dynamic clinic environment.
• Capable of aligning clinic operations with organizational goals and promoting long-term growth.

BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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